Refund Policy

Last updated: August 25, 2026

At NovaGlowNails.store, your satisfaction is our priority. Please read our refund policy carefully before making a purchase.

1. Returns

We accept returns within 14 days of the delivery date. To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received.

2. Non-Returnable Items

The following items are not eligible for return:

• Opened or used nail products
• Items marked as final sale
• Gift cards
• Downloadable products

3. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–10 business days to your original payment method.

4. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need an exchange, please contact us within 7 days of receiving your order.

5. Shipping Costs for Returns

Customers are responsible for return shipping costs unless the item is defective or we made an error with your order. We recommend using a trackable shipping service for returns.

6. Late or Missing Refunds

If you haven't received your refund after 10 business days, please check with your bank or credit card provider first. If you still have not received it, contact us at: support@NovaGlowNails.store

7. Contact Us

For any refund or return inquiries, please reach out to us at: support@NovaGlowNails.store